Crisis management

Crisis management2017-10-29T23:20:18+00:00

Be they kidnappings or environmental disasters, crises are an unavoidable risk in unstable environments and have the potential to cause huge losses for the affected organisation. COSS’s unique tried-and-tested approach to crisis management allows our clients to regain full control over their operations in the quickest time possible and with minimal exposure to additional risk. Our methods have saved numerous lives and have helped dozens of organisations protect their operations, reputations, assets, staff and, ultimately, bottom lines.

COSS’s globally recognised crisis management experts can provide pre-crisis training and in-depth organisation-wide contingency planning to help clients prepare for the unexpected loss of control. And when the unexpected does happen, we can help them retake control of the situation while minimising operational disruption, either as pre-named responders or on an ad-hoc basis.

Some of the crises COSS can manage include:

  • Abduction of company personnel (see below)
  • Terrorist attack against company asset(s)
  • Labour or civil unrest at company asset(s)
  • Breakdown in wider security environment (e.g. civil war, uprising)
  • Natural disaster
  • Industrial accident
  • Disease outbreak
  • Extortion
  • Hacking of computer systems

Kidnap incidents are a unique type of crisis and require a specific set of skills to manage. COSS’s security experts include world-leading kidnap negotiators and consultants who have secured the successful release of numerous hostages from extremist and criminal organisations around the world. COSS can help clients liberate hostages while complying with all relevant laws and minimising negative publicity, operational disruption and costs.

Be they kidnappings or environmental disasters, crises are an unavoidable risk in unstable environments and have the potential to cause huge losses for the affected organisation. COSS’s unique tried-and-tested approach to crisis management allows our clients to regain full control over their operations in the quickest time possible and with minimal exposure to additional risk. Our methods have saved numerous lives and have helped dozens of organisations protect their operations, reputations, assets, staff and, ultimately, bottom lines.

COSS’s globally recognised crisis management experts can provide pre-crisis training and in-depth organisation-wide contingency planning to help clients prepare for the unexpected loss of control. And when the unexpected does happen, we can help them retake control of the situation while minimising operational disruption, either as pre-named responders or on an ad-hoc basis.

Some of the crises COSS can manage include:

  • Abduction of company personnel (see below)
  • Terrorist attack against company asset(s)
  • Labour or civil unrest at company asset(s)
  • Breakdown in wider security environment (e.g. civil war, uprising)
  • Natural disaster
  • Industrial accident
  • Disease outbreak
  • Extortion
  • Hacking of computer systems

Kidnap incidents are a unique type of crisis and require a specific set of skills to manage. COSS’s security experts include world-leading kidnap negotiators and consultants who have secured the successful release of numerous hostages from extremist and criminal organisations around the world. COSS can help clients liberate hostages while complying with all relevant laws and minimising negative publicity, operational disruption and costs.

Success stories

In 2011, as Libya slid into civil war during the Arab spring, COSS’s experts were contracted by a major oil-services firm to evacuate dozens of its employees trapped at an oil facility in a remote part of the Sahara desert. The client’s pre-existing security provider was incapable of performing the evacuation. The employees had limited food and water, while Libyan security personnel and other staff had all abandoned the site as the conflict worsened. Further complicating matters, the passports of the employees – who were from seven different nationalities – had all been left in the capital Tripoli, several hundred kilometres away.

Coordinating with local groups, our experts deployed an evacuation team to the oil site. With numerous transport routes and facilities closed, our experts sourced vehicles and local guides and drivers to take the employees by land to the Egyptian border, conducting thorough intelligence-based research to ensure avoidance of conflict areas as the civil war worsened. At the same time, they coordinated extensively with relevant embassies to resolve the passport issue and helped the client manage relations with the media and the employees’ families. Thanks to our experts’ work, all the client’s employees safely reached the border and crossed into Egypt.

During the Libyan civil war our experts also took part in the evacuation of numerous other oil and gas workers and secured the release of Western hostages being held by militants.

COSS’s security experts were hired by a major intergovernmental organisation, four days after two of its staff went missing during the Kosovo war. There had been no ransom demand or contact with the agency regarding the staff members’ whereabouts. Our experts deployed a specialist unit to Kosovo and liaised in varying capacities with a variety of different local contacts, including both certain NATO forces and militants from the Kosovo Liberation Army. Following extensive reconnaissance work, our experts located the engineers in a Serbian prison. They then used diplomatic channels to coordinate with relevant western European governments to secure their release, before safely collecting them at the Macedonian border, fully debriefing them and returning them to the intergovernmental organisation’s base.